Privacy Policy

Upakara Care Foundation

Upakara Care Foundation is committed to protecting the privacy of our donors, beneficiaries, volunteers, and visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

  1. Information We Collect

We may collect the following personal information:

  • Full name
  • Contact details (email, phone number, address)
  • Date of birth (if required for identification)
  • PAN card details (for tax exemption under 80G)
  • Donation/payment details
  • Volunteering interests or skills
  • Photographs (for awareness and documentation purposes)
  1. How We Use Your Information

We use your information to:

  • Process donations and issue receipts
  • Provide tax exemption certificates (80G/12A)
  • Send updates, newsletters, and appeals
  • Maintain communication with volunteers and supporters
  • Improve our services and transparency
  1. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information.
We may share limited data with:

  • Government authorities (as legally required)
  • Payment gateways (only for processing donations securely)
  • Auditors and compliance officers for legal reporting
  1. Data Security

We implement strict security protocols to protect your data, including:

  • Secure servers and encrypted databases
  • Limited access to personal information
  • Regular review of data practices
  1. Your Rights

You have the right to:

  • Access, correct, or delete your data
  • Opt out of newsletters and communications
  • Withdraw consent at any time

To make a request, please contact us at:
📧 [info@upakaracarefoundation.org]
📞 [8108191292 / 9495112175]

  1. Cookies and Website Tracking

Our website may use cookies to improve user experience. You can manage your cookie settings through your browser.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date.

Terms and Conditions

Upakara Care Foundation

By accessing and using the services of Upakara Care Foundation (referred to as “we”, “our”, or “the Foundation”), you agree to abide by the following Terms and Conditions.

  1. Use of Website and Services
  • This website is intended for lawful, nonprofit, and charitable use only.
  • You agree not to misuse the website or use it for unauthorized purposes.
  • All content is the property of Upakara Care Foundation and may not be copied or reproduced without permission.
  1. Donations and Payments
  • Donations made to Upakara Care Foundation are voluntary and non-refundable unless there is a transaction error.
  • Receipts will be issued for all donations and will include 80G tax exemption details (if applicable).
  • Donors must provide accurate personal and payment details.
  • We use secure third-party payment gateways for processing transactions.
  1. Volunteer Participation
  • Volunteers must follow the guidelines provided by the Foundation.
  • Participation in activities is at your own risk, and we are not liable for any injury, loss, or damage during service.
  • Personal conduct and respect for the community are expected at all times.
  1. Intellectual Property
  • All logos, text, graphics, and multimedia on the site are owned or licensed by the Foundation.
  • You may not reproduce, distribute, or use this content without written consent.
  1. Privacy and Data Protection
  • We are committed to protecting your data as outlined in our Privacy Policy.
  • By using our services, you consent to the collection and use of personal information as described in the Privacy Policy.
  1. Limitation of Liability
  • While we strive to keep information accurate and updated, we do not guarantee completeness or reliability.
  • We are not liable for any loss or damage resulting from use of the website or our services.
  1. External Links
  • Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites.
  1. Changes to Terms
  • We may revise these Terms from time to time.
  • Continued use of our website and services implies acceptance of the updated terms.
  1. Governing Law
  • These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in [MUMBAI].

Cancellation and Refund Policy

Upakara Care Foundation

At Upakara Care Foundation, we value the trust and generosity of our donors and supporters. Please read our cancellation and refund policy carefully before making a donation.

  1. Donations
  • All donations made to Upakara Care Foundation are voluntary and non-refundable.
  • Donations once processed will not be cancelled or refunded, except in the case of:
    • Technical errors during the transaction (e.g., duplicate transaction).
    • Unauthorised use of payment methods (subject to verification).
  1. Cancellation by Donor
  • If you believe that a donation has been made in error or you have changed your mind, please notify us within 48 hours of the transaction.
  • You can reach us at:
    📧 [info@upakaracarefoundation.org]
    📞 [8108191292 / 9495112175]
  1. Refund Requests
  • Refunds will only be considered if:
    • The donation was made due to a technical error (such as duplicate payment).
    • The donation amount was incorrectly entered due to a system malfunction.
  • All refund requests must include:
    • Proof of payment (transaction ID, date, amount)
    • Your full name and contact details
    • Reason for requesting the refund
  1. Processing Time
  • Approved refunds will be processed within 7–10 working days and returned via the original mode of payment.
  1. Third-Party Payment Processors
  • Donations processed through payment gateways are also subject to their terms and conditions.
  • Upakara Care Foundation is not responsible for any delay or failure in refund by third-party service providers.

Shipping and Delivery Policy

Upakara Care Foundation

Upakara Care Foundation is committed to ensuring prompt and secure delivery of items related to donations, sponsorships, or awareness campaigns (e.g., donor kits, event materials, or merchandise). This policy outlines our shipping and delivery terms.

  1. Applicability

This policy applies to:

  • Physical items purchased or received through donations (e.g., fundraising merchandise, donor kits).
  • Campaign-related giveaways (e.g., awareness materials, event invites, certificates).
  1. Shipping Charges
  • Most items sent as part of donation acknowledgments are shipped free of charge, unless otherwise specified.
  • For paid merchandise or large orders, shipping charges (if applicable) will be displayed during checkout or communicated in advance.
  1. Delivery Timeline
  • We aim to dispatch items within 7–10 working days of confirmation or donation.
  • Estimated delivery time: 3–12 working days depending on location.
  • Remote or rural areas may require additional time.
  1. Shipping Partners
  • We use reputed courier partners (e.g., India Post, DTDC, Blue Dart) to ensure reliable delivery.
  • Tracking information will be shared via email or SMS where applicable.
  1. Delivery Address
  • Please ensure that your delivery address, contact number, and pin code are accurate while submitting the form or donation.
  • Upakara Care Foundation is not responsible for failed deliveries due to incorrect or incomplete addresses.
  1. Delays
  • Delays may occur due to natural calamities, public holidays, strikes, or unforeseen logistical issues.
  • In such cases, we will notify you via email or phone.
  1. International Shipping
  • Currently, we only ship within India. For international donations, digital receipts and acknowledgments will be provided.

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